OIL SAMPLES/ PARTS SUPPORT/ CUSTOMER SUPPORT AGREEMENT
Customer Support Agreement

Get more done- and spend less money. Isn't that every equipment manager's goal? Puckett Machinery can help make it happen with a Customer Support Agreement (CSA) tailored to suit your needs. Lower your cost per unit of production by taking advantage of a Puckett Machinery CSA.

We can design the perfect CSA to help you get the most from your equipment investment. We help you keep downtime to a minimum and let you manage your equipment instead of letting it manage you with quick, expert, cost effective equipment preventive maintenance.

GUARANTEED PRICING: Make it easier than ever to manage your equipment maintenance expenses with firm up-front prices. Lock in at today's prices and avoid rising costs! Your cost is guaranteed for the duration of your agreement!

ON SITE SERVICE: We come to you--when it fits your schedule-so you spend more time working!

CONCENTRATE ON WHAT YOU DO BEST: Let our expert, seasoned mechanics perform all preventive maintenance so you can be sure it's done right! Spend your time working on your job--not on your equipment.

DETAILED RECORD KEEPING: We'll maintain complete maintenance records for you-a valuable tool at trade-in or resale time!

ELIMINATE YOUR ENVIRONMENTAL WORRIES: We handle all waste oil, filter, and coolant disposal.

What's Included:

  • All oils, grease, and filters to perform Preventive Maintenance for 2,000 hours. You'll receive a total of 8 services: 4 PM-1 (250 Hour Service) 2 PM-2 (500 Hour Service) 1 PM-3 (1,000 Hour Service) 1 PM-4 (2,000 Hour Service)
  • Disposal of all waste oil and filters. * SOS analysis of Engine, Hydraulic, Transmission, & Final Drive oils and coolant analysis.
  • Machine Inspection Checklist.
  • Machine will be enrolled in MCS which will allow you access to maintenance history of the enrolled machine.
  • Travel and mileage. What's NOT Included:
  • All 10, 50, and 100 hour Preventive Maintenance levels.
  • Oil and filters which are required as a result of a repair. (Example: A water pump repair resulting in water in the crankcase. The CSA would not cover the expense of that oil change unless it occurred at the same time the machine was to be serviced.)
  • "Top Off" fluids between scheduled PMs.
  • "Benchmark" PMs.